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Our great experience started with phoning Luxury Baths. A short recording got us to a REAL person within seconds. Very polite, courteous and professional - answered every question and set up an appointment. Our Sales Rep Anthony arrived on time and listened to what we needed, then provided a lot of details and options - took time to answer questions and had recommendations as well - no pressure sales. Material was available much sooner than we expected, a nice surprise. Mario & Jermaine arrived and immediately set out drop cloths, etc. from door to bathroom. Work was completed in about 8 hours - they did a fantastic job - very neat! Thanks Mario & Jermaine!