I had my bathroom redone a couple of years ago by a different company, and had an issue with the tub. After seeing Luxury Bath at a home show, someone came to our house and spoke with us about our concerns… the plumbing (which was a mess), what went wrong with the previous installation (tub cracked), and how there would be no-to-minimal damage to the rest of the bathroom (I have a small bathroom!). During the installation, the installers spent time talking to me and explaining what they were doing so that I felt comfortable that they were addressing all of my concerns. They did a fantastic job: the plumbing is fixed, the tub feels solid, the surround is beautiful, and there was no damage to the walls/sink/toilet. It looks great!